Q1: My fitness tracker won't charge?
A1: Please check the metal parts of the USB port on my phone charger and the metal parts of the USB port on the tracker. (The tracker will only charge if they are metal to metal.) Once charging begins, the tracker will vibrate and a charging symbol will appear on the screen.
Q2: Time display error/How to set the time?
A2: After pairing with the app, the fitness tracker automatically syncs the time and date with your phone. If the time is incorrect after the battery is low, recharge and reconnect to sync to the correct time.
Q3: Regarding step count accuracy.
A3: My fitness tracker has a built-in 3D sensor. Most fitness trackers on the market count steps based on hand movements while walking. Therefore, after walking for a while, the data may take some time to sync. You can check if your step count has increased after walking 100 steps to determine if the tracker is functioning properly. Distance data is calculated using an algorithm based on step count, height, and weight. There may be some error, but this is within the normal range.
Q4: My notification function isn't working.
A4: If notifications don't work, follow the app's prompts during the initial connection to grant the necessary permissions to your phone app. Ensure the app is running in the background even when the screen is off. If the issue persists, please let us know and we will help you.
Q5: Will my exercise data be permanently saved on the watch?
A5: The watch only stores up to 7 days of data. You need to sync your data with the app to permanently save it. (After connecting to the app, pull down the "Home" tab to complete the sync.)